Please note that our returns, refunds and cancellations policy only applies to orders placed online via For information regarding returning items that you purchased in store please contact a member of the team at your your local store, click here for store information.

Returns information - within 14 days

We hope you are completely satisfied with your online purchase. However, if for any reason you have changed your mind or are not entirely happy with an item that you have received you can return it to us in an unused and saleable condition within 14 calendar days of receiving your order (working from the day after the order is delivered) for a full refund.

Returning items to us couldn’t be easier, please see the below options, explaining how you can do this.

Return by Post

If you are a ‘green member’ simply return the item(s) along with your Delivery Note via your local Post Office using the Free Returns label which is available here.

If you are a Gold customer please get in touch with the Pick, Pack and Deliver co-ordinator in your local store who will be happy to help arrange a return.

Finally, if you placed your order as a guest, please return the items(s) and your delivery note to:

Direct Despatch, Country Baskets, Ardsley Mills, Bradford Road, East Ardsley, Leeds, WF3 2DW.

Please note if you use the Royal Mail to return any part of your order we do recommend asking for proof of postage. This may prove useful if your parcel goes missing whilst in their distribution network.

Returning a large Item?

If you have received a damaged large item and wish to return it please contact us at and we will arrange for a collection. If you have changed your mind you can return your large item via the Post Office where they can arrange a return using Parcelforce Worldwide, see their website for details and prices of this service at If you need help please Contact Us, when getting in touch please quote your order number which can be found on your Delivery Note or on your Order Confirmation email.

Return to any Country Baskets Store

Please return your item(s) along with your Delivery Note and the card you used to place the order to the reception desk at your local store where a member of the team will be more than happy to help.


Once we 've received your item(s) at our returns centre if you have paid by credit or debit card a member of our team will be in touch to refund your card. Depending on the card issuer it may take up to 5 days for the refund to show in your account. If you have paid using PayPal we won't contact you we'll just credit your PayPal account.

Contact Us

If you have any further queries relating to returns please feel free to contact us by phone; 0800 222 9020; or simply visit our Contact Us page on our website.

We endeavour to respond to all customer emails within 24 hours however please note that this may take slightly longer than 24 hours over the weekend or bank holiday period and peak times.