Last updated 21st November 2016
Welcome to Country Baskets online terms and conditions. These terms and conditions apply to the use of this website. By accessing this website and/or placing an order as a member or as a guest you agree to be bound by these terms and conditions. If for any reason you disagree with any of these terms and conditions, you may not use or access this website.
If you have any questions, or require any further information in relation to any of these terms and conditions please contact a member of our team via customer service team, or call 0800 222 9020 from 8.00am – 5.00pm Monday – Friday.
Please note that we aim to respond to all customer emails within 24 hours, though this can be slightly longer in peak times and bank holiday periods.
We reserve the right to change or remove this website in part, or in full, temporarily or permanently without prior notice and we will not be held liable to you or any third party for the modification or withdrawal of this site.
We also reserve the right to amend these terms and/or conditions without prior notice and in continuing to use the website following such change will deemed acceptance of such amendment(s). It is your responsibility to regularly check the terms and conditions for changes. If you disagree with any amendments to these terms and conditions, you must cease using this website immediately.
‘Conditions’ – This term refers to these terms and conditions and special conditions.
‘Product’ – Refers to the product displayed for sale on the website.
‘Product Description’ – Means the part of the website where certain terms and conditions in respect of the individual product are provided.
‘Special Conditions’ – Means the terms and conditions outlined in the product description.
‘Users’ – Means the users of the website collectively.
‘Personal Information’ – Means the details provided by you on registration for membership or when placing an order.
‘We/us’ – Means CB Imports PLC T/A Country Baskets
'Website' – Refers to the website located at countrybaskets.co.uk or any subsequent URL which may replace it.
'Cookies' – Refers to small text files which our website places on your computer’s hard-drive to store information about your activity on our website and to identify your computer.
‘You’ – Means a user of this website.
You are provided with access to this website in accordance with these conditions and all usage of this website including, but not limited to, placing an order or registering as a member must be conducted in strict accordance with these conditions.
You warrant that any personal information that you provide, for any reason, is true, accurate and current. You also warrant that you will notify us immediately via email or phone of any changes to your personal information. Alternatively, you will update this information manually on your account when logged in to countrybaskets.co.uk.
You agree not to impersonate any other person or business, or use a false name that you are not authorised to use.
You agree full to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees arising from any breach of the conditions by you, or any other liabilities out of your use of this website or the use by anybody else who accesses the website on your behalf.
We will endeavour to keep the details of your order and payment secure, taking reasonable care in all actions that are within our power to do so. However in no circumstance, other that which is deemed negligence on our part, shall we be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing the website or placing an order.
Shortly after placing an order, you will receive acknowledgement of your order via email. This acknowledgment confirms the items, and the prices of the items, that you have ordered and does not act as confirmation or acceptance of your online order.
The contract is formed between Country Baskets and you when we dispatch the goods that you have ordered and not before this point. A contract is not formed at the point where payment is taken, nor is one formed at the point where we acknowledge your order via email. Until your order is dispatched, Country Baskets reserve the right to not accept your order.
If an item is out of stock, it will normally be labelled as 'out of stock' on our website. If, for any other reason, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
Following the formation of the contract between Country Baskets and you, we shall continue to own any goods ordered until full payment is received from you, even if the goods have already been delivered.
Non-acceptance of your order could be the result of; one or more of the items on your order being out of stock or unavailable, failure to obtain payment for your order, the identification of a pricing or product description error or you failing to meet the eligibility outlined in the terms and conditions.
The contract will be concluded in English and Country Baskets will not be held responsible for the translation to any other language.
Consumer Contracts Regulations 2013
This legislation offers you the following cancellation rights when you place an order online.
We aim to display and describe all products as accurately as possible; however they may look different in real life. We take care to produce product descriptions and specifications accurately though these can differ at times from the physical product. If the product does differ from the description of the product at the time of placing the order, you have the right to return it under our returns policy.
Prices of products published on our website for Green members and guest customers will differ from the prices offered in Country Baskets store. The total price for Green/Guest customers includes VAT.
Gold customer orders are processed directly by your local Country Baskets store; as such the price paid for products ordered online will be identical to the price paid in store. The total price for Gold customers includes VAT.
The price of each product refers to the product alone, excluding the cost of delivery and any other services. We reserve the right to change prices on our website and in-store at any time without notice. Where any decorative accessories are shown with our products these are not included with your order unless we specifically state that they are included.
We have made every effort to display the products on our website as accurately as possible. However, the equipment we use, as well as the display and colour capabilities of the equipment you use to view the site, may affect the appearance of the product you see on the screen. We cannot be held liable for any limitations of the equipment you use to view our site and cannot guarantee that your equipment’s display of any colour or detail of merchandise will be accurate or the same as the actual product.
Green Customers and Guest Customers
We can accept MasterCard, Maestro, Visa and Visa Electron via a secure payment gateway. However, we reserve the right to vary the accepted methods without notice.
In addition, we also accept payment via PayPal.
PayPal allows you to pay for goods online simply and securely, just enter your email address and password, PayPal will do the rest. If you already have an account with Paypal, you can choose to pay by PayPal at the checkout.
If your credit/debit card is rejected by our online payment gateway, please double-check that the details you have entered are correct and that your card is both valid and suitable to use with our online payment system. If the problem persists, please contact your card’s provider. In addition, your name and billing address details must match the card-holder address held by your card issuer.
If, for any reason, there is a problem in collecting payment from your credit/debit card after we have acknowledged receipt of your order, we will not be obliged to dispatch your order.
Furthermore, we may be unable to process an order if; one or more of the items is out of stock or unavailable, your payment has been declined and/or there is an unspecified technical error.
If you are a Gold customer, your online order will be processed directly by a member of our store team. Therefore, we will not ask you to exchange any funds online.
Shortly after submitting an order request, a member of our team from your local store will be in touch to confirm the order and take payment over the phone. Most major credit and debit cards (excluding American Express) are accepted.
For any further information please get in touch with a member of our team via email or phone.
Promotional Discounts and Events
Country Baskets run occasional promotional discounts and events, both in-store and online. These promotions are managed individually and are likely to differ between our in-store and other business. Therefore, online promotional discounts, offers and events advertised on countrybaskets.co.uk, on any social media platform or via any other communication, are only valid on purchases made via countrybaskets.co.uk and not on purchases made in Country Baskets stores, unless otherwise stated.
In addition, in-store only promotional discounts, offers and events advertised in-store, on any social media platform or via any other communication, are only valid on purchases made in store, unless otherwise stated.
All promotions are subject to stock availability and are held on a first come first served basis. Country Baskets reserve the right to amend or cancel any promotion without notice and additional terms and conditions may apply to individual promotions.
Refer a Friend
Green Member and Guest Customer Delivery
This is a standard fixed-price service at £4.00 which includes VAT and is available to most postal areas within the UK Mainland. However, geographic location and courier availability can affect the availability of this service
We can deliver orders to almost all locations outside of the UK Mainland via our International Delivery service. The price of this service depends on the weight of the order as well as the delivery destination. A member of our customer service team will be more than happy to quote for delivering your order and confirm that we are able to deliver to your address
Gold Member Delivery
As a gold customer, your order is handled directly by your local store. The terms and conditions of delivery, as well as delivery procedures vary between stores. The terms and conditions, as well as further delivery information can be provided upon request by contacting your local store directly.
General Delivery Terms
Please note that our returns, refunds and cancellations policy only applies to orders placed online via countrybaskets.co.uk. For information regarding returning items that you purchased in store please contact a member of the team at your your local, store.
Return information - within 14 days
We hope you are completely satisfied with your online purchase. However, if for any reason you have changed your mind or are not entirely happy with an item that you have received you can return it to us in an unused and saleable condition within 14 calendar days of receiving your order (working from the day after the order is delivered) for a full refund. Conditions may apply so please visit our Help & Support page for further information.
Returning items to us couldn’t be easier, please see the below options, explaining how you can do this.
Return by Post
If you are a green member simply return the item(s) along with your Delivery Note via your local Post Office using the Free Returns label which is available in the Your Account section of our website.
If you are a gold member please get in touch with the Pick, Pack and Deliver co-ordinator in your local store who will be happy to help arrange a return.
Finally, if your order was placed as a guest, please return the items(s) and your delivery note to:
Direct Despatch, Country Baskets, Ardsley Mills, Bradford Road, East Ardsley, Leeds, WF3 2DW.
Please note, we do recommend asking for proof of postage. This may prove useful if your parcel goes missing whilst in their distribution network.
Returning a Large Item?
If you have received a damaged large item and wish to return it please contact us at firstname.lastname@example.org and we will arrange for a collection. If you have changed your mind you can return your large item via the Post Office where they can arrange a return using Parcelforce Worldwide, see their website for details and prices of this service at www.parcelforce.com. If you need help please Contact Us, when getting in touch please quote your order number which can be found on your Delivery Note or on your Order Confirmation email.
Return to any Country Baskets store
Please return your item(s) along with your Delivery Note and the card you used to place the order to the reception desk at your local store where a member of the team will be more than happy to help.
Once we 've received your item(s) at our returns centre if you have paid by credit or debit card a member of our team will be in touch to refund your card. Depending on the card issuer it may take up to 5 days for the refund to show in your account. If you have paid using PayPal we won't contact you we'll just credit your PayPal account.
If you have any further queries relating to returns please feel free to contact us by phone; 0800 222 9020; or simply visit our Contact Us page on our website.
We endeavour to respond to all customer emails within 24 hours however please note that this may take slightly longer than 24 hours over the weekend or bank holiday period and peak times.
To register for Green membership you must adhere to the terms and conditions outlined in the below sections 1 - 9. You can register for membership at the reception desk of your local store or online. If you register in-store you will receive a membership card immediately. When registering online, you will receive a ‘printable card’ via email, which can be exchanged for a membership card in store.
To apply for Gold membership you can apply directly or be an existing Green member and adhere to the terms and conditions outlined in the below sections 1 - 9. In addition, you must be a trader and able to provide proof of your business or a customer who has reached a spend of £2,000. We reserve the right to amend the eligibility criteria and terms and conditions at any time without notice.
To apply for Gold membership, please contact customer service team or your local store and provide your membership number and evidence that you operate or represent a registered business.
BFA Green Members
Whilst BFA green members are welcome to shop online, the 5% agreed discount cannot currently be applied to online orders, to use your 5% discount you must shop instore.
General Membership Terms & Conditions
You agree and acknowledge that all material and content within this website is provided for personal use and that you may (if necessary to make your purchase) download such content to your personal computer’s hard drive. However, any other use of any content and material of the website is strictly prohibited including, but not limited to, any commercial use of such content. You agree not or (or assist/facilitate any other third-party to) copy, reproduce, transmit, display, publish, distribute and/or make derivatives of such material or content.
By accessing this website, you agree to comply with all applicable laws and regulations regarding the website and any transactions conducted on, or via, the website.
To the greatest possible extent under applicable law, we disclaim warranties of any kind whether implied or expressed in relation to this website and/or our goods. This does not affect any statutory rights relating to damaged goods or your rights to cancel the contract between you and us.
We will not be liable, in contract, pre-contract or other representations (excluding fraudulent or negligent mis-representations) or otherwise out of, or in connection with, these terms and conditions for; any financial loss (including, but not limited to loss of revenue, profit, contract(s), business or anticipated gain) damage or loss of goodwill or representation and/or any special or indirect losses suffered or incurred as a result of, or in connection with, the provisions of any matter under these terms and conditions.
Nothing in these terms and conditions will limit our liability for personal injury or fatality, deemed the result of our negligence or that of our employees, agents or servants.
We will not be held liable for any delay or failure to comply with our obligations under these conditions, if the delay or failure arises from any cause that is beyond our control.
No waiver by Country Baskets for your breach of these conditions shall be construed as a waiver of any proceeding or succeeding breach of any provision.
If any part(s) of these terms and conditions is (are) deemed illegal, invalid or unenforceable, then that provision will be deemed severable from the condition without affecting the validity and enforceability of any of the remaining provisions of the conditions.
The terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
This website is owned and operated by CB Imports PLC T/A Country Baskets whose registered office is at:
CB Imports PLC T/A Country Baskets
Company Registration: 3609522
VAT Registration: CB 974 826 374
Customer Service Team
Email: customer service team
Telephone: (+44) (0)800 222 9020 (lines are open between 8.00am and 5.00pm (GMT), Monday – Friday.